Businesses... you will save up to 60% in your telecom expense over standard hosted PBX and up to 35% over most other Internet VoIP companies, when you choose Necom.Net

Advanced ACD & Call Queue

Quickly connect with your callers.

Advanced ACD

The first function of most business phone systems is getting a caller in touch with the person that can best handle the call. Optimizing how quickly this connection is made can dramatically increase caller satisfaction. Happy callers can mean measurable results in phone sales, customer retention, and more.

A Necom VoIP PBX offers automated call distribution options and flexible ring groups so that you can decide the best way for callers to reach your workforce.

Standard distributions include:

 Round-Robin

 Most Time Idle

 Weighted Call Time

 Skills-Based Rotation

 Simultaneous Ringing

Custom Call Queue

Dropping callers into voicemail during peak business hours leads to missed opportunities and can damage how your business is perceived. Rather than overstaff for these spikes in call volume, Necom hosted PBX provides multiple, easy-to-control call queues that keep callers on the line until someone can take their call.

While on hold, callers hear customizable hold music that you can upload any time through the web. Instead of music, you may use these recordings to inform callers of special events and promotions. From your WebLINK Internet Control Panel, you can also monitor the size of your queues, adjust max queue times, and toggle whether callers are told their queue position.