Businesses... you will save up to 60% in your telecom expense over standard hosted PBX and up to 35% over most other Internet VoIP companies, when you choose Necom.Net

Record Calls

Record and replay your VoIP PBX calls.

Train Your Employees

Good communication skills are critical to capturing sales over the phone or troubleshooting customer support issues. To help your employees improve these skills, and to ensure they are providing a high quality of service, Necom lets you record calls that take place on your VoIP PBX.

You may choose whether to record calls for some or all of your extensions. Before connecting a forwarded call with an employee, your Necom PBX system will play an announcement to inform the caller that the conversation may be recorded.

At the conclusion of the call, an audio recording is delivered to the email address of your choice. Recorded calls may also be found online at any time through your WebLINK Internet Control Panel.

By reviewing these recordings regularly, you can quickly uncover any problems with your call center staff. We recommend sharing these calls with your employees to help them improve their sales dialogue or provide better support for your customers.

Easily Resolve Disputes

Whether a legitimate complaint or not, what takes place during a phone conversation may be disputed by a caller. Depending on the nature of the call, this can pose a variety of serious problems for your business.

By archiving your important recorded calls through your WebLINK Internet Control Panel, you can immediately resolve any such disputes and protect your business with an exact account of what was said.